OUKITEL Refund Policy

OUKITEL products are proud to offer a 30 Day Money Back Guarantee return policy on all purchases. If you purchase a product and don't like it, you have 30 days to arrange a return. Customers wishing to exercise their 30 Day Money Back Guarantee need to contact our Customer Support Team with their order number. Shipping costs are not refundable.

Introduction

At OUKITEL, we are committed to your satisfaction. We understand that sometimes a product may not meet your expectations, and we have designed our return and refund policies to be transparent and straightforward.

Return and Refund Eligibility

• Purchases made directly from the OUKITEL official store are eligible for returns and refunds.
• Customers who purchased items from OUKITEL distributors should refer to the specific distributor’s return policies.
• Returns are available within the countries where purchases were made, according to local laws and regulations.

30-Day Money-Back Guarantee

You can return your product for any reason within 30 days from the date of the order:

• Products must be returned complete with all accessories.
• Items must be in their original packaging.
• Products must not show signs of use.

Order Cancellation

• Cancellations are accepted within 48 hours of order placement via email or phone.

Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, please reject the package if possible and contact us immediately with evidence (photos or videos). This will enable us to quickly address the issue and arrange for a replacement or refund.

Shipping Costs for Returns

• Customers are responsible for all shipping costs incurred to return the product to our designated warehouse.
• OUKITEL will charge a flat fee of $15 per item returned. This fee is to cover the costs associated with the original shipping fee for your order and processing your return.

Return Process

1. Request RMA: Contact our support to obtain a Return Material Authorization (RMA) code at OUKITEL Return Center.
2. Prepare Package: Pack the item securely, including all original packaging and accessories.
3. Ship Product: Send the item to the designated OUKITEL warehouse that corresponds with your location. The RMA code must be clearly marked on the package.
4. Receive Refund: Refunds will be processed within 14 business days after we receive and inspect the returned item. You will be notified by email once the refund has been processed.

Important Notes

• Returns without a valid RMA code may not be accepted and could be disposed of, resulting in a loss of refund.
• Products that have been used or are not in their original condition may not qualify for a return or refund.
• We reserve the right to modify any policies as needed to comply with local regulations and business needs.

After-sale Service Contact

For any concerns or further assistance, please reach out to us via email: contact@oukitel.store.

Time Limit for Processing Orders

We will process your order within 1-3 days from the date of purchase. If we are out of stock we will contact you by email to process a refund or exchange.

Return Address

Recipient：Online Seller RMA #54087051
Address：Ludwig-Erhard-Str. 2 , 28197，Bremen ,  DE